Why Our Customer Success Team Matters

Tailored Solutions for Retail Success

At XY Retail, we believe that true partnership goes beyond technology—it’s about empowering brands to increase efficiency, reduce operational costs, and drive revenue growth with our unified commerce platform.

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Your Success, Our Mission

Our Customer Success Team (CST) is dedicated to ensuring that every retailer gets the most value from our technology, through proactive engagement, expert guidance, and strategic alignment.

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Your Success, Our Mission

High-touch, dedicated support from retail technology specialists.

Faster resolution times and tailored solutions for your business needs.

Data-driven insights & best practices to optimize performance.

Direct access to success managers aligned with your strategic goals.

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Meet Our Leadership

Andrea Basso

SVP of Customer Success

Andrea leads the Customer Success Team, ensuring that every XY client benefits from world-class service, seamless onboarding, and long-term value realization. His extensive experience in retail technology, consulting, and global operations ensures that XY Retail customers receive hands-on guidance and expert support across North America, Europe, and India

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Deepak Damodar

Senior Project Manager

Deepak brings 20+ years of IT and retail experience to XY, specializing in POS systems and retail transformations. Previously at Infosys, he managed teams of 100+ and multi-million-dollar omnichannel and store modernization programs. At XY, he focuses on scaling delivery operations, improving processes, and ensuring excellent execution during our growth.

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Shamanth Attawar

Delivery Lead

Shamanth, our Delivery Lead at XY, previously worked as a Senior Technical Project Manager at Infosys supporting major retailers like ULTA Beauty. He specializes in Oracle Xstore POS, Kronos, and MDM implementations with experience managing complex rollouts across North America and APAC. At XY, Shamanth connects technical delivery with client strategy to ensure successful implementations, strong governance, and scalable results.

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What Our Customers Say

Since working with XY Retail’s Customer Success Team, we’ve reduced operational bottlenecks by 40% and improved customer engagement across all channels. Their strategic approach has completely transformed how we scale.

Jim Shay, President, ISAIA

We rolled out XY Retail across 140 stores in less than two months—a pace we’ve never experienced before. The CS team brought structure, urgency, and a deep understanding of retail that made all the difference.

Chief Information Officer, Boggi Milano

Scaling from 50 to 200+ stores globally—plus launching OMS—was a major milestone for us.

The XY Retail team moved fast, stayed focused, and delivered with precision. Their Customer Success and Delivery teams are truly world-class.

VP, Global Retail Systems, Armani Group